Mission-driven Design Director with 16 years of experience leading impactful product design from concept to delivery, specializing in healthcare and technology.

Melanie has diverse experience in design leadership
(8 in management, 5 as a director), delivering B2B and B2C solutions for clients across industries, including Wealthfront, Ronin, Apple, Visa, and Pfizer.

At Ronin, she led the design and research team for our
AI-powered, EHR-integrated oncology platform and patient mobile app for clients including MD Anderson Cancer Center and Providence St. Johns. She considered user needs and business goals to design a product experience that improved clinician efficiency (36% fewer patient calls) and achieved 90% patient satisfaction. Her expertise is in human-centered design processes and cross-functional collaboration and her passion is building high-performing, happy teams.

She is currently seeking a new role to apply strategic
design leadership and innovation to make a meaningful impact.

Complete portfolio and resume available upon request:
htm.mel.design@gmail.com

Specialties

  • Thrives in complex systems and proven experience delivering 0 > 1 product creation and existing platform enhancements. Skilled at understanding both user needs and business objectives and translating them into effective design solutions. Establishes design process for her team and can also play a hands-on role from initial wireframes and prototypes to final deliverables. Her teams partner with the product and engineers to provide ongoing support through Q&A, launch, and outcome measurement.

  • Experience hiring and growing teams at frog design and Ronin with 8 years in people management and 5 at the director level. Manages career development, goals and reports on team metrics and performance quarterly. Passionate about creating a collaborative culture for people to do their best work.

  • Builds alignment around experience vision and goals by communicating product mockups across the organization. This broader vision drives strategic short-term decision-making for each feature and phase.

  • Proficient at establishing UX best practices and integrating UX research methodology (qual and quant) into the core product design process. Supports an environment of continuous discovery and evaluative research to validate hypothesis, mitigate risk, and fuel the short-term and long-term roadmap.

Experience Highlights

Project Ronin | Design Director

  • Led end-to-end user experience and visual design for the Ronin Oncology platform that delivered AI powered insights at the point of care

  • Built and nurtured a resilient design & research team and managed cross-functional design process, fostering collaboration across levels and with key stakeholders

  • AI and ML model UX featured in publications including Frontiers in Oncology and AMIA

  • Fierce Healthcare Innovation and Merit Award for user experience

  • 90% user satisfaction for Ronin patient app with 84% reported positive impact on treatment experience

  • 36% reduction in patient-initiated calls, boosting clinical team efficiency

Clarify Health | Principal Designer

  • Designed solutions across the 5 pillars of the Clarify platform

  • Led the design of the highly successful 'Clarify Network' Solution, a top-grossing product feature that delivered insights and incentives to providers, improving member outcomes and reducing care costs

  • Enhanced the company's standing in healthcare analytics through quality user experiences

frog design | Associate Creative Director

  • Led experience design across industries and countries, overseeing multi-disciplinary teams, design hiring, and C-suite stakeholder management

  • Unearthed innovative product solutions that disrupted congested markets while meeting deep user and business needs for clients including Pfizer, Teva, Mitel, and Mitel

  • Co-designed the IT solution: InContact, earning "Best Product of 2016" by Customer Magazine

  • Designed and launched a new mobile app for LoJack in 12 weeks

  • Published work in the mHealth Design Toolkit, providing insights, tools, and key principles to boost adoption and customer uptake of mobile health services in Africa

Complete portfolio and resume available upon request: melaniewilliamsdesign@gmail.com

More About Me

I believe human-centered design extends beyond addressing end-user needs; it encompasses our business leaders, cross-functional partners, and the design & research team. It involves crafting product solutions and processes that deliver the best outcomes for all.

For the last 6 years I have focused on healthcare and my varied experience in global product design fuels my passion to innovate.

The time I have devoted to listening to people worldwide — whether sitting on floors in Japan, touring bedrooms in Chicago, engaging with foster youth in Oakland, or shadowing oncology teams in Los Angeles — fuels my passion to deliver solutions that have a meaningful impact. My experience delivering product solutions for Fortune 500 companies and managing stakeholders at all levels, has driven my dedication to quality.

When I’m not designing products, you will find me painting, or in a park with my family. We have just relocated our family from San Francisco to South Carolina to be closer to our extended family.